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| ClipCache FAQ Installation/Uninstallation/Upgrading:
Run the file you have downloaded (ccsetup.exe) to start the installation process. If you have downloaded the .ZIP file, then you will need to unzip this first. ClipCache is uninstalled by using the Add/RemovePrograms applet in Control Panel. To uninstall: Click the Start Menu | Settings | ControlPanel, then double-click on Add/Remove Programs, and finally double-click on the ClipCache entry to start the uninstallation. What do I get when I buy ClipCache When you purchase ClipCache you are purchasing a license, allowing full operation of the program, and removal of trial period restrictions. The actual license code is delivered via email and should be entered into ClipCache (as described in the email.) The license is valid for all 2.xx versions. You also get support via email and the website. I'm a licensed user and want to get the latest version, where do I get it from? You can download this from the download page. Trial and licensed users download the same file, there is no specific version for each type of user. Remember it is the fact that licensed users have entered their license code that removes the trial restrictions. Licensing details will be retained during the installation. I have bought a new computer and just installed ClipCache, how do I enter my license code? To enter your license code, open the ClipCache main window, click the "Help" menu, then click "Purchase ClipCache Now". A dialog box will appear, in the box at step#2 you can type or cut/paste your license code. Finally click OK to complete the process. Will ClipCache run under Windows XP? Yes, ClipCache is supported and is compatible with Windows XP. Why is my serial number/license code being rejected? It could be one of two reasons. Firstly make sure you have typed the details exactly as shown, or better still copy and paste the serial. If it still doesn't work then you are using a serial number for a different version, remember a CC2 serial wont work on CC3 and vice-versa. A CC2 serial has this structure xxxxxxxx-xxxxxxxx (where x is alphanumeric), and a CC3 serial is much longer. Where can I download upgrades from? From the download page. There are no upgrades or updates as such, you must download the whole thing. Are there any paper based user manuals? Currently, no. However this may change in the future. I have downloaded the new version of ClipCache, do I need to uninstall the current version? You do not need to remove your current installation, in fact uninstalling will result in loss of all your settings! You should install the new version in the same directory as your current installation. Your settings will be retained in the new version. ClipCache is telling me that I must purchase the program, but I've already paid for it - what's up? You need to enter your license code into ClipCache. You can do this by clicking YES in response to the question and entering your code in the dialog that appears. Alternatively, you can click 'Register' (or 'Purchase ClipCache Now') in the help pulldown menu. I've just purchased ClipCache, where is my license code? Your license code will be sent to you via email. Typically you should not have to wait longer than a few minutes for it to arrive. However, because of the nature of email delivery this may take longer, we apologise for any delay. How do I stop Microsoft Office's clipboard popup window from appearing? Please see this articale on Microsoft's website. Can I merge clips from one database to another? You can do merging of database clips manually. Simply select the
clips in a group that you want to copy (multi select via holding
down Shift or Ctrl). Then hit Ctrl+C to copy them. Next load the
other database and hit Ctrl+V to paste the clips. ClipCache sometimes stops capturing clips for no apparent reason, why? ClipCache relies on something called a clipboard viewer chain. Any program that monitors the clipboard is linked into the chain - for example, download url monitors etc.. Unfortunately the design of the chain (by Microsoft) means that one badly written program can prevent other programs (i.e. ClipCache) from being notified about new data copied to the clipboard. ClipCache has a "Repair Clipboard Chain" in the Tools menu. However, this is a cure rather than a preventative measure, so another program may "break" the chain at a later time. I would recommend that you try to identify when ClipCache stops capturing, and note the actions (i.e. loading a program, or performing a particular operation) leading up to the failure. This may be the culprit. Why does my firewall indicate that ClipCache is attempting to contact the Internet occasionally? There are a few reasons. ClipCache captures and views HTML clips. It is highly likely that the HTML will contain references to images on a web server. This will trigger a connection to the Internet when it tries to render a remote image for example. Also, ClipCache has an auto-update feature that checks for new versions. We want our users to be aware when a new version is released, if not only for security reasons. This update check happens once a month and a notification is displayed telling you that it's checking. You can chose to turn off the notification but the check still happens to ensure you're up to date. If there are updates available the you'll always be notified - even if you disable the notification. |
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